Refund policy
REFUNDS & REPLACEMENTS
Any claims for damaged or defective items must be submitted within 30 days after the product has been received.
-
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
-
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team support@greatermood.com and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within a few business days.
REPLACEMENT/REFUND EXEMPTIONS
Greater Mood and Wellness will not grant a refund, credit your account, or replace a produced product in case of:
-
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
-
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. (if and as applicable).
LATE OR MISSING REFUNDS
If you haven’t received a refund 7-10 business days, first check your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact our customer support team for assistance. support@greatermood.com or Phone: 1 800 357 9318
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.